Schedule-focused optionReview departure, arrival and connections
HOW IT WORKS · CTS
Business travel, made simple.
Dedicated travel consultants or a modern self-booking platform. Two ways to manage business travel, with your company's policies, people and priorities at the center.
01
Offline booking
A consultant-led journey, from your first request to ongoing support.
Explore the process02Online booking
Discover the planned Gafrino workflow: digital convenience, corporate control.
Explore the process03Corporate RFPs
A practical guide to selecting a travel partner on overall value.
Explore the process01
Traditional booking. Professional support.
Your dedicated travel consultant manages the details, while your company remains in control.
An explanatory customer journey. The exact process and service coverage are agreed with each company.
Destination & datesTraveler & requirementsCompany policy
ScheduleBaggageFlexibility
- 01
Travel request
An employee or authorized coordinator contacts CTS with the destination, dates, traveler details, business requirements and relevant policy or approval rules.
- 02
Flight options
A consultant researches schedules, prices, baggage, flexibility, fare conditions and applicable corporate arrangements. The cheapest ticket may not represent the lowest overall trip cost.
- 03
Review & authorization
Your company selects an option and obtains internal authorization. Role, cabin class, budget and company hierarchy can determine who approves the trip.
- 04
Reservation & ticket
After selection, required approvals and commercial conditions are satisfied, CTS proceeds with reservation and ticket issuance. A proposed itinerary or reservation is not an issued ticket.
- 05
Travel assistance
Changes, cancellations, rebooking and unexpected disruptions are handled under the agreed service arrangements. Support hours and emergency coverage are confirmed in your contract.
- 06
Reporting & transparency
Agree which ticket purchases, expenses, booking patterns, savings, missed savings and policy-compliance information your company will receive.
- Proposed itinerary
- Reservation
- Issued ticket
Each is a different stage. Only ticket issuance confirms a ticket.
One travel partner. Complete business travel support.
Personal service
Consultants familiar with your company's requirements.
Flexibility
Assistance with complex or nonstandard itineraries.
Corporate control
Travel policies and authorizations remain central.
Transparency
Clearly agreed services, fees and reporting.
02
Meet Gafrino.
Business travel. Simplified.
In development · planned workflow
CTS's independently branded corporate online booking platform. Discover how Gafrino will connect online flight search with company controls and CTS travel professionals.
Phase 1 focuses on airline tickets. This is an illustrative experience, not a live booking system. Amadeus connectivity is planned and depends on contracted access. Hotels, car rental, NDC content, automatic ticketing and card checkout are not presented as launched features.
Company setup
A company requests access. CTS reviews the application and configures authorized employees, travel arrangers, approvers, booking permissions, travel policy, hierarchy and agreed financial arrangements. A request does not automatically activate an unrestricted account.
Flight search
An authorized employee or arranger enters origin, destination, dates, passengers and flight preferences. Planned Amadeus connectivity supports the search. Fares and availability change; the selected fare must be verified before finalizing a booking.
FromTbilisi · TBS
ToFrankfurt · FRA
Travel datesChoose travel dates
Passengers1 traveler
Example route only. No inventory is queried and no fare is quoted.
Flight selection
Review the airline, departure and arrival, connections, baggage and fare conditions. Selecting an option starts a request; it does not issue a ticket.
Fare & availability verification requiredPolicy & approval
Configurable company rules may require one or more approval steps. A designated manager reviews the request, potentially through an email link. Travelers cannot approve their own requests. CTS agents and administrators have separate operational roles.
CTS ticketing
Once required authorization, valid booking details and payment or credit conditions are satisfied, a CTS agent handles issuance. Selection, a booking request or a PNR is not an issued ticket. Initial issuance remains agent-controlled.
- Proposed itinerary
- Reservation
- Issued ticket
Each is a different stage. Only ticket issuance confirms a ticket.
Payment & billing
Planned arrangements include per-booking bank transfer or separately approved corporate credit, according to the CTS contract. Credit is not automatic. No prepaid wallet, stored customer balance or unconfirmed card checkout is offered here.
Trip information & reporting
Users access booking information within their permitted roles. Planned reports cover ticket transactions, company expenses, savings, missed savings, late bookings and available history. Essential traveler profiles support bookings; live tracking and automatic reimbursements are not claimed.
Illustrative interface · no live fares or bookings
Company authorization, made visible.
Try the manager's decision in this local demonstration. These interface states illustrate the planned process; they do not submit or approve a real request.
- Employee requests
- Manager reviews
- CTS handles issuance
Traveler · travel arranger · designated approver · CTS consultant · CTS administrator: permissions remain separate.
Select the designated manager to review. A traveler cannot approve their own request.
Awaiting approval
The employee's request is waiting for an authorized manager.
Approved
Authorization recorded in this example. The request is sent for CTS ticketing checks; no ticket has been issued.
Sent for ticketing · not yet issuedRejected
The example request returns for revision. Nothing is sent for ticketing.
A digital journey. A professional handover.
Illustrative interface · no live fares or bookings- 01EmployeeSearches Tbilisi → Frankfurt
- 02GafrinoShows options for review
- 03EmployeeSelects a suitable flight
- 04ManagerAuthorizes the request
- 05CTSChecks requirements and issues
- 06EmployeeReceives issued-ticket information
Two ways to book. One trusted travel partner.
Gafrino is intended to complement CTS consultants. Online capabilities below are planned; service entitlements are agreed with CTS.
| What matters | Offline · CTS consultant | Online · Gafrino (planned) |
|---|---|---|
| Booking request | Contact a CTS consultant | Search and select available flights |
| Travel authorization | Your company's procedures | Configurable digital approval workflow |
| Ticket issuance | CTS consultant | CTS-controlled issuance workflow |
| Travel support | CTS professional support | CTS support remains part of the model |
| Reporting | Agreed corporate reports | Planned digital reporting features |
| Complex itineraries | Consultant-assisted handling | CTS assistance when needed |
| Travel policy | Supported through CTS arrangements | Supported through company configuration |
Booking request
- Offline · CTS consultant
- Contact a CTS consultant
- Online · Gafrino (planned)
- Search and select available flights
Travel authorization
- Offline · CTS consultant
- Your company's procedures
- Online · Gafrino (planned)
- Configurable digital approval workflow
Ticket issuance
- Offline · CTS consultant
- CTS consultant
- Online · Gafrino (planned)
- CTS-controlled issuance workflow
Travel support
- Offline · CTS consultant
- CTS professional support
- Online · Gafrino (planned)
- CTS support remains part of the model
Reporting
- Offline · CTS consultant
- Agreed corporate reports
- Online · Gafrino (planned)
- Planned digital reporting features
Complex itineraries
- Offline · CTS consultant
- Consultant-assisted handling
- Online · Gafrino (planned)
- CTS assistance when needed
Travel policy
- Offline · CTS consultant
- Supported through CTS arrangements
- Online · Gafrino (planned)
- Supported through company configuration
03
Choosing a travel partner? Look beyond the ticket price.
A well-designed RFP evaluates service, support, transparency and long-term value—not just one fare quotation.
What is an RFP?
A Request for Proposal is a structured procurement process: an organization invites providers to explain how they will deliver a defined service and under what terms. Corporate travel RFPs can cover booking services, fees, travel policy, traveler support, reporting, safety and duty-of-care support, technology and financial transparency.
An RFP selects a travel management partner. An individual-ticket RFQ asks for a fare quotation. The CTS RFQ builder on this website gathers company service requirements for a proposal discussion; it is not an airline-ticket quote or a completed tender.
A ticket quote is one piece of the picture.
One fare snapshot
Agency AAgency BAgency C
Who offers the cheapest ticket?
ServiceSupportTravel policyTechnologyReportingTransparencyTotal cost
Who delivers the best overall value?
Airlines largely determine fares, and agencies often access overlapping inventory through booking systems. Quotes taken at different moments do not necessarily measure a provider's overall value. Prices can differ because of corporate negotiated or private fares, content sources, distribution channels, availability, fees and booking conditions.
The lowest ticket quote does not necessarily mean the lowest total cost of business travel.
Compare proposals. Avoid duplicate reservations.
Comparing quotations and creating actual bookings are different activities.
Your company
Agency AAgency BAgency C
Requesting quotes alone does not necessarily hold airline seats or increase prices. Compare the same itinerary, fare conditions and fee basis as closely as possible.
Holding the same passenger and itinerary through several agencies can occupy inventory and create operational complications. The fare impact depends on availability, airline rules and circumstances.
An effective procurement process compares providers without unnecessary booking duplication.
Four pillars of a stronger RFP.
Expand each area to see what to evaluate and what to ask. Define requirements before comparing providers.
Services & products
Evaluate standard and additional services, travel policy support, technology options, booking procedures and reporting processes.
Questions to ask
- What is included and what costs extra?
- Can you support our travel policy?
- How do booking and reporting processes work?
Safety & monitoring
Evaluate traveler information and visibility, disruption response, crisis support and assistance procedures. Confirm actual capabilities; do not assume real-time global tracking.
Questions to ask
- How do you help during major disruptions?
- How is traveler information managed?
- What happens when flights are canceled?
Support
Evaluate consultant availability, account management, response expectations, escalation and emergency arrangements. Specify coverage and service levels in the contract.
Questions to ask
- Who handles our bookings?
- What support exists outside business hours?
- Which response times are contractually agreed?
Transparency
Evaluate disclosed transaction fees, detailed service agreements, itemized invoices, reporting and agreed audit provisions.
Questions to ask
- Are all fees disclosed?
- Can invoices be reconciled with transactions?
- Can we review the basis of service charges?
Understanding the real cost of business travel.
Advance booking
Earlier planning can improve access to suitable lower-priced fares. Set lead-time expectations that fit your operations; there is no universal number of days that guarantees a lower fare.
Negotiated rates
Travel volume, routes and eligibility may support airline agreements or corporate programs. These are not guaranteed for every company or route.
Reporting
Review costs, booking behavior, savings, missed savings and out-of-policy travel. Ask for the comparison basis and reasons a costlier option was selected, not just a savings total.
From requirements to a measurable partnership.
A recommended procurement framework, not a formal CTS tender policy.
- 01
Define requirements
Document volume, destinations, traveler numbers, policy, approval hierarchy, reporting needs and service expectations.
- 02
Prepare the RFP
Specify scope, required capabilities, pricing structure, proposed contract terms and evaluation criteria.
- 03
Invite proposals
Ask suitable travel management companies for structured proposals on the same requirements.
- 04
Evaluate providers
Compare services, technology, support, risk management, reporting, pricing, fees and transparency.
- 05
Negotiate & select
Agree responsibilities, implementation, service levels, pricing, reporting and escalation procedures.
- 06
Onboard & measure
Implement the service and monitor agreed performance measures with regular reviews.
Make the comparison useful.
Illustrative evaluation worksheet · no scores, weights or CTS scoring methodology. Request evidence from each shortlisted provider.
| Criterion | Evidence to request | Provider A | Provider B |
|---|---|---|---|
| Services | Included scope and exclusions | Record evidence | Record evidence |
| Technology | Demonstration, access controls and implementation plan | Record evidence | Record evidence |
| Support | Coverage, response times and escalation contacts | Record evidence | Record evidence |
| Safety | Disruption and traveler-assistance procedures | Record evidence | Record evidence |
| Reporting | Sample reports, definitions and data access | Record evidence | Record evidence |
| Transparency | Itemized billing and agreed audit rights | Record evidence | Record evidence |
| Fees & total cost | Like-for-like fee schedule and total-cost assumptions | Record evidence | Record evidence |
Provider A
- Services
- Included scope and exclusionsRecord evidence
- Technology
- Demonstration, access controls and implementation planRecord evidence
- Support
- Coverage, response times and escalation contactsRecord evidence
- Safety
- Disruption and traveler-assistance proceduresRecord evidence
- Reporting
- Sample reports, definitions and data accessRecord evidence
- Transparency
- Itemized billing and agreed audit rightsRecord evidence
- Fees & total cost
- Like-for-like fee schedule and total-cost assumptionsRecord evidence
Provider B
- Services
- Included scope and exclusionsRecord evidence
- Technology
- Demonstration, access controls and implementation planRecord evidence
- Support
- Coverage, response times and escalation contactsRecord evidence
- Safety
- Disruption and traveler-assistance proceduresRecord evidence
- Reporting
- Sample reports, definitions and data accessRecord evidence
- Transparency
- Itemized billing and agreed audit rightsRecord evidence
- Fees & total cost
- Like-for-like fee schedule and total-cost assumptionsRecord evidence
Questions procurement teams ask.
Why not select a travel agency solely on ticket prices?
One quote captures one itinerary at one moment. Service fees, fare rules, flexibility, support and policy compliance affect overall value and trip cost.
Can agencies offer different fares for the same flight?
Yes. Inventory, timing, negotiated or private fares, content sources, distribution channels and fees can differ. Compare conditions as well as the displayed price.
What is the difference between an RFP and an RFQ?
An RFP compares a provider's proposed service and commercial model. An individual-ticket RFQ requests a fare. Our corporate RFQ builder collects service requirements for discussion, rather than issuing ticket quotes or running a tender.
What belongs in a corporate travel contract?
Define included services and fees, booking and approval procedures, payment terms, support hours, escalation, traveler-data handling, reporting and agreed audit provisions.
How can a company measure travel savings?
Agree a comparable benchmark and record the available alternatives, fare conditions and reason for selection. Track realized and missed savings alongside lead time and policy exceptions; avoid unsupported percentage promises.
Why are reporting and audit provisions important?
They help reconcile invoices to underlying transactions, explain fees and test agreed performance measures. Define report access, timing and the scope of any audit rights in the contract.
What should we ask about emergency support?
Confirm operating hours, contact channels, escalation owners, response expectations, geographic limitations and any extra fees. Do not assume round-the-clock service without an agreement.
CTS · RFP
Planning a corporate travel RFP?
CTS can discuss your organization's travel requirements and explain our service model.
The existing guided RFQ prepares your company requirements. It does not create a booking, activate Gafrino or grant credit.